SpinMaya Privacy Policy

At Spin Maya, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play, or contact our support team. This SpinMaya Casino privacy policy explains what information we collect, why we collect it, how long we keep it, and what rights you have over it. By creating an account and using our services, you agree to the practices described below.

Information We Collect

Here at SpinMaya, we gather information directly from you and automatically through your use of our platform. When you complete the spin maya login process for the first time, we ask for identity details necessary to open an account and comply with our licensing obligations under the Tobique Gaming Commission.

• We collect registration data such as your name, date of birth, email address, phone number, and country of residence
• We collect payment information when you deposit or withdraw funds, including card details, e-wallet identifiers, or cryptocurrency wallet addresses
• We collect identity verification documents during our KYC process, including government-issued ID, proof of address, and proof of payment method ownership
• We track your gaming activity, including games played, stakes, wins, losses, and session duration, to manage your account and improve our services
• We automatically collect technical data such as IP address, device type, browser, operating system, and log files whenever you access our site or spin maya app
• We record your communications with our support team via Email and LiveChat

Cookies and Tracking Technologies

Our SpinMaya platform uses cookies and similar technologies to remember your preferences, keep you signed in, and analyse how visitors interact with our website. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality, including your ability to complete a spin maya casino login smoothly.

Why We Process Your Data

We at SpinMaya process personal data for several legitimate purposes connected to running a regulated online gaming service. Our legal basis for processing includes performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where required, your consent.

• We use your data to create and manage your account, including verifying your identity before any spinmaya login or withdrawal
• We use your data to process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, PayPal, Bitcoin, and other supported currencies
• We use your data to detect and prevent fraud, money laundering, and underage gambling
• We use your data to send you information about promotions, such as a spinmaya bonus code, spinmaya no deposit bonus, or spinmaya free spins offer, where you have opted in to marketing
• We use your data to operate our Loyalty Program, calculate Wager Points and Deposit Points, and determine eligibility for cashback and rakeback
• We use your data to respond to enquiries, resolve disputes, and improve customer support

How We Share Your Information

We do not sell your personal data. However, our SpinMaya Casino operations require us to share limited information with trusted third parties who help us run the platform.

• We share data with payment processors, including our payment agent Prismalight Tech Ltd, to complete deposits and withdrawals
• We share data with identity verification providers to confirm your age and identity during KYC checks
• We share data with regulators, law enforcement, or auditors when legally required
• We share data with game providers such as BGaming, Playson, Evolution, and Pragmatic Play Live solely to deliver gameplay and record results
• We share data with IT and hosting providers who store and secure our systems

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, tax, and regulatory obligations under our Tobique Gaming Commission licence. Transaction records, KYC documents, and communication logs are typically kept for several years after account closure, after which we securely delete or anonymise the information unless a longer retention period is required by law.

Data Security

We at SpinMaya apply technical and organisational measures designed to protect your information from unauthorised access, loss, or misuse. These include encryption of sensitive data, restricted internal access, secure servers, and regular monitoring of our systems. While we strive to keep your data safe, no online transmission method is entirely risk-free, and we encourage you to use a strong, unique password for your spinmaya casino login.

Your Rights

Depending on your country of residence, you may have rights regarding the personal data we hold about you. Our SpinMaya team is committed to honouring these rights wherever applicable.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities, including marketing communications
• You can request a copy of your data in a portable format
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@spinmaya.com, and our support team, available 24/7 via LiveChat, will guide you through the process.

International Transfers

Because Spin Maya operates internationally, your data may be transferred to and processed in countries outside your own, including jurisdictions where our service providers and payment agent are based. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection standards.

Restricted Jurisdictions

We do not accept registrations, deposits, or real-money play from residents of certain restricted countries, as outlined in our terms and conditions. If you access our services from a jurisdiction where online gambling is prohibited or where we do not operate, your account may be suspended and your data processed accordingly to comply with regulatory requirements.

Children's Privacy

Our services are intended strictly for adults who meet the minimum legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our responsible gaming procedures.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or by email. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this policy, how we handle your data, or your rights, please reach out to our support team at support@spinmaya.com or via LiveChat, available around the clock. We at SpinMaya are here to help with any privacy-related concerns.